Frequently Asked Questions

Pricing & Communication

How long can I get a reply after sending an inquiry?

We will reply to you within 12 hours on working days.

What information do you need for a quotation?

To provide a more accurate quotation, we recommend the following details: 

product reference images or links, target market, order quantity, packaging requirements, certification needs, and expected delivery time. 

The more complete the information, the more precise the quotation.

Why do quotations vary so much between different suppliers?

Price differences typically come from fabric grades, weight, production complexity, and quality control standards. 

We recommend that customers consider not only the price but also compare quality parameters and service scope — 

to avoid compromising product quality due to lower costs.

How are sample charges calculated?

Sample charges depend on the specific product and production complexity.

If the order is confirmed later, the sample cost is usually deducted from the order amount. For specific charges, please contact us for confirmation.

What payment methods do you accept?

We accept common international payment methods such as T/T bank transfer and L/C. 

Specific payment terms are negotiated based on order value and cooperation terms.

What are your payment terms?

We usually require a 30% deposit before production and 70% balance before shipment or against a copy of shipping documents.

Customization & Sourcing

Do you support small trial orders?

Yes, we do. We understand that clients often start with small trial orders to test product quality and market response before scaling up. 

We support small-batch production and are happy to work with you step by step.

Are you a factory or a trading company?

We are a professional trading service provider, working closely with a network of carefully selected and reliable factories. 

We help clients integrate supply chain resources, from product development and quality control to export logistics — 

saving you time and communication costs.

What product categories do you offer?

We mainly cover toys, beach toys, snow toys, promotional gifts, corporate custom gifts, giveaways, and more. 

If you have a specific product in mind, feel free to contact us — we will match you with the right supply chain resources.

Is there a minimum order quantity (MOQ) for custom products?

MOQ varies by product category and factory. We understand that clients have different needs — 

from small trial orders to large bulk orders — and we can adjust flexibly based on your actual situation. 

Please contact us for specific MOQ details.

Do you support OEM / ODM customization?

Yes. Based on your design concepts or reference samples, 

we provide full-service support from sampling to mass production. Your ideas — we make them happen.

Quality & Delivery

How do you ensure bulk quality matches the sample?

Every batch goes through multiple quality checks — from factory audits and pre-production sample approval, 

to in-line inspection and final pre-shipment inspection — ensuring compliance with export standards and your requirements. 

We stay in close communication with our factories throughout the process.

What if there are quality issues with the bulk order?

Quality is our top priority. Every order passes through 4 checkpoints: clear spec communication, pre-production sample approval, 

in-line inspection, and final inspection before shipment — all designed to catch issues before they reach you.

Quality problems are the last thing anyone wants. But if something slips through, we won’t hide or delay. 

We’ll respond immediately, find out the cause, and work with you on the fastest practical solution to minimize any impact on your business.

Your reputation is our reputation — we protect it as carefully as we protect our own.

What is the typical lead time for custom orders?

Lead time depends on product category, production complexity, and order quantity. 

Typically, it takes 15 to 45 days from order confirmation to shipment. 

If you have urgent requirements, please contact us to discuss the schedule.

Export & Logistics

Can you arrange export logistics?

Yes. We provide one-stop export services — from order confirmation to logistics arrangement, we manage the entire process. 

You focus on your market and customers — we handle the rest.

What certifications are required for product export?

Different countries and regions have different requirements — for example, EN71 for Europe and ASTM F963 for the US. 

We will help you identify the required certifications for your target market and coordinate factory audits and testing during production.

Where do you mainly export to?

Our products are exported to over 60 countries and regions, including Australia, Europe, Southeast Asia, Canada, the United States, and Africa.

How are goods delivered?

We usually ship by sea from Yantian or Shekou Port in Shenzhen, and sometimes from Ningbo or Shanghai Port as well. 

For urgent orders, we can also arrange air freight from Shenzhen or Guangzhou Airport upon request.